With both showroom kitchens and a ready-to-fit range, tiling, flooring, and more, Wickes may be the one-stop shop for your dream kitchen.
ByRachel Ogden
October 19, 2023
The Shaker is Wickes’ take on the traditional shaker style. A classic look with a few contemporary twists. (Image credit: Wickes)
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Jump to: Fast Facts | Upsides and Downsides | Customer Reviews | Ranges | Accessories | Recommendations | FAQ | Methodology
Whether you have an idea of what you’d like your kitchen to look like or need some inspiration, Wickes is a great place to start. It has 45 kitchens to choose from, with more than 200 cabinet options—and that’s just the Wickes Bespoke offering. Its Lifestyle range adds another 12 kitchens, with 24 cabinet options.
We’ve pored over Wickes’s website, brochures, and literature to provide a thoroughly researched review. This review will cover what style of kitchens and accessories Wickes offers, the design service provided, finance options, delivery service, and its guarantees. We’ll also examine its advantages and disadvantages as a retailer and how it rates with its customers using the most recent Trustpilot reviews from those who have purchased kitchens.
Fast facts about Wickes
- Number of Ranges: 45 Bespoke (14 kitchens in a choice of colours), 12 Lifestyle (five kitchens in a choice of colours)
- Installation Service: Yes
- Guarantee: 20 years for cabinets, 10 years for doors, two years for installation
- Get a Quick Quote: Visit Wickes
Upsides and downsides of Wickes
Review key highlights of why Wickes may or may not be a good choice for your home:
Pros | Cons |
Large choice of kitchens—more ranges than most providers in a similar price bracket | Limited to the ranges available (i.e., can’t have something in a special colour) |
Wet and dry fitting available—some providers may only offer dry fitting, with the need for sourcing your own electrician and plumber | Fitting service can vary by installer |
Full service offered—providers in a similar price bracket may not offer aftercare, fitting service, and design service | Limited range of appliance brands—higher-end providers will usually offer more options |
Design consultants who can plan and design your kitchen and offer support throughout installation and aftercare | Limited worktop choice (i.e., lots of laminate and wood, but solid surface colours limited) |
Virtual appointments and showroom tours available so you can plan your kitchen remotely | |
Multiple payment options available, which may not be offered by competitors | |
Long guarantees on all parts of the kitchen, which are often longer than those offered by providers in a similar price bracket |
Wickes reviews
Wickes has a solid Trustpilot star rating of 3.8, with more than half of its reviews rating it as ‘excellent’. Examples of a few customer reviews are below:
‘ Had a new kitchen designed by Ady Bartram @ Wickes Norwich. Ady visited our house before our extension had started and came up with an amazing design and a very competitive price. Kitchen was all delivered on time and has now been installed and quartz tops added and the whole design looks amazing. Ady popped round last week to check everything was ok and took a couple of piccies. We now have a kitchen diner that not only looks great but coped well with all the strains of Christmas with the family. Thank you Ady. ’ — Mrs Jay via Trustpilot
‘ Went into store with our own ideas for a new kitchen. The lovely Karen Khan helped plan and tweak our kitchen to give us a lovely plan.
The kitchen was delivered on the date given.
Two excellent fitters called Dennis and Phil came on the day arranged and fitted our lovely kitchen , to perfection. Clearing up as they went along.
Everyone involved in our new kitchen from start to finish were a pleasure to deal with.’ —Mr S Ellis via Trustpilot
Some reviews are more mixed, however:
‘We decided in August to use Wickes for our new kitchen and have it installed by them. The planning went smoothly, and we paid over £7000 (it’s not a big kitchen). The fitter came and did his survey, and we discussed extra work that needed to be paid for separately. Things started to go downhill when I found out we were to have a different installation team, and he did not meet his install date, in fact it was 2 weeks later that they started. By this time, the new kitchen (115 boxes) had been sitting in my bare kitchen for those 2 weeks. I had already by this time removed my old kitchen myself so other trades could get started. The team eventually turned up and did a very efficient, professional job, and we were very pleased with the finished product. The store was excellent in sorting out any problems we encountered along the way.’ —Geoffrey Probert via Trustpilot
‘From design to the finished product, very good service. The only thing that lets this company down is the after-sales service. There is none, unfortunately. After asking a few questions for help and advice we are still left in limbo. We paid a lot of money for our kitchen, and would expect a better service than what we are getting. Very sad about this because as I have said, everything else was good.’ —Paul Buxton via Trustpilot
Wickes products and services
In addition to a good selection of prefab kitchen designs, you can opt for a virtual or in-person appointment with a Wickes experienced design consultant and see a 3D plan of your kitchen. Wickes will even handle the kitchen installation, so you’ll have peace of mind that your finished kitchen will be the stylish, practical space you’ve envisioned.
Wickes kitchen ranges
There are several types of kitchen ranges:
- J-Pull: This style includes the Camden and Sofia kitchens, both of which have flat doors with curved finger pulls at the top to open them. These styles are available in three dark shades and six neutrals.
- Shaker: Five Shaker-style kitchens make up this category, some with a more traditional look (e.g., Kendal, Heritage) to their framed doors, and others with modern touches (e.g., Milton, Tiverton, Chester), with colours beyond neutral (e.g., Forest Green, Cloudy Blue).
- Slab: A trio of kitchens with flat-fronted doors with handles are on offer: two glossy options (Glencoe, Esker) and one matte (Melrose), all in neutral shades except Azure and Carbon.
- Intelliga: In the ‘truly handleless’ range, each Intelliga kitchen has a rail at the top of the kitchen cabinet, allowing a flat-fronted door to be pulled open and drawers that also open with a pull or a push. Two kitchens—Intelliga Glencoe and Intelliga Esker—fit this category and come in three neutral shades or Azure.
- Lifestyle: These five ranges are primarily modern and flat-fronted, with only Shaker-style Ohio as a five-piece door.
Wickes pricing and payment
Each Bespoke kitchen comes with a guide to its price bracket, from more affordable kitchens, such as Kendal, to the pricier Intelliga ranges. Kendal units start from £1,369 based on an eight-unit example, but average prices will vary based on worktop and appliance choices.
The Lifestyle range is better for those on a tight budget, with prices for the cheapest, Dakota, starting from £929 for eight units.
Wickes offers flexible payment options—including credit cards, buy now, pay later plans, and monthly payment plans from 12 to 48 months.
Wickes guarantees
Wickes provides several guarantees.
- 20-year product guarantee: On units, hinges, and drawer runners
- 10-year product guarantee: On heavy-use doors and drawer fronts
- Two-year workmanship guarantee: On installations by a Wickes Approved Installer
Wickes delivery options
Wickes provides a speedy delivery service—for example, if you need your kitchen in a hurry, Wickes can deliver its Bespoke ranges within 14 days once the design is finalised. You’ll receive a delivery date in advance, and your delivery driver will bring the kitchen directly into your home unless otherwise specified (such as for COVID-19 shielding reasons).
Wickes accessories
Wickes differs from some retailers in its range of sundry items available to complete your dream scheme. These include flooring, tiling, paint, lighting, and other accessories. As you’d expect, it also supplies worktops, cooker hoods, splashbacks, sinks, taps, and storage solutions.
The range for some of its collections can be limited. For example, there are fewer appliance brands and a narrower choice of worktop types than you might be able to source through an independent showroom. However, for most categories, there’s enough choice without being overwhelming.
Our recommendation
Wickes’s wide choice of kitchen styles and colours means it’ll appeal to many buyers—from those who prize practicality and value for money to households seeking their dream kitchen. So whether your budget is £3,000 or £13,000, Wickes can provide a stylish design.
However, it’s always a good idea to shop around before settling on a kitchen—be sure to request quotes from at least three or four providers before choosing. Check out our handy form at the bottom of the page to start your kitchen research.
Wickes FAQ
Frequently Asked Questions
Are Wickes kitchens ready-assembled?
The Lifestyle ranges come in flatpack form. If your kitchen is a DIY project, you’ll need to assemble the kitchen cabinets yourself.
What are Wickes kitchens made from?
Wickes’ Bespoke cabinets are made from 18 mm-thick MFC panels, with a 12 mm-thick full-height back panel. Each has a 68 mm service void to hide pipework and cables behind the back panel. The cabinet edges are also reinforced to provide extra protection against damage. Door materials will vary by the range you choose. For example, Intelliga Esker has an acrylic finish, while Sofia is finished in lacquer.The Lifestyle range has 15 mm MFC cabinets with a 3 mm back panel and doors made from materials, including paper-wrapped chipboard and PVC-wrapped MDF with an edge profile.
Do Wickes kitchens have soft-close doors?
Bespoke kitchens are fitted with soft-close Blum door hinges and fully extending Blum drawers for a silent closing action. Some Lifestyle kitchens don’t have soft-close mechanisms as standard but can be upgraded with door buffers if not.
How we chose the top fitted kitchen company
Each of the fitted kitchen companies we’ve reviewed has been scored using our Reviews Standards matrix across multiple categories. The categories include how many showroom kitchens styles are offered, length of guarantees, payment options, reputation on Trustpilot, and any additional benefits offered, such as virtual appointments, complementary services, how many showrooms nationwide, and customer support available.
